--- url: >- https://acquirer-api-docs-v4-en.pingpongx.com/en/notes/appendix/chargebackReasonCode/index.md description: >- Lists enumerations related to dispute handling, including chargebackStatus, CBReasonCodeEnum, CBDocTypeCodeEnum, and CBRequirementLevelEnum. These enumeration values define different states, reasons, required supporting material types, and their mandatory attributes for disputes, applicable in payment dispute management and handling processes, helping developers accurately --- ## chargebackStatus Enumeration Description | Code | Description | |-----------|---------------------------------------------------------------------------------------------------------| | PENDING | Pending | | PROCESSED | (1)Not submitted(channel)「Merchant does not initiate chargeback appeal」;(2)Processed/Submitted 「Merchant initiated chargeback appeal and submitted appeal documents」Both situations will enter this status | | REFUNDED | Refunded | | REVOKED | Revoked | | ACCEPTED | Abandoned appeal | | EXPIRED | Expired | | WON | Appeal successful | | LOST | Appeal failed | ## CBReasonCodeEnum Chargeback Type Enumeration Description | Code | Description | |-------------|---------------| | DUTY | Liability type | | NO_RECEIVED | Item not received | | WRONG_GOODS | Item not as described | | OTHERS | Other type | ## CBDocTypeCodeEnum Chargeback Evidence Type Enumeration Description | Code | Description | |----------------------|-------------------------------------------| | TIDorInvoice | Transaction information screenshot | | LogisticInfo | Shipping information screenshot | | GoodsWereAsDescribed | Clear product images and details | | ImageofGoodDeliverd | Actual shipped product images | | CardholderSignLetter | Cardholder signed dispute withdrawal or refund proof | | CustomerContactInfo | Communication records with buyer, if available | | CancelRefundPolicy | Cancellation or refund policy | | DefendMaterial | Generated complete report | ## CBRequirementLevelEnum Mandatory Level Enumeration Description | Code | Description | |-------------|-----------------| | Conditional | Fill under certain conditions | | Optional | Optional | | Mandatory | Required | ## Exception Code Details | errorCode | errorMessage | Chinese Description | |--------------------------|-----------------------------------------------|---------------------------------------| | AccIdError | Request accid error | Merchant shop unique ID cannot be empty | | QueryTimeError | Request event query time error | Query event start and end time cannot be empty | | ChargebackIdError | Request disputePspReference error | Chargeback ID cannot be empty | | ChargebackStatusError | Request chargebackStatus invalid | chargebackStatus parameter is invalid | | QueryPageError | Request query pageSize,pageNum error | Query page number and row count cannot be empty | | QueryPageMaxError | Request query pageSize min or max error | Query row count exceeds maximum or minimum limit | | UploadFileNameError | Request upload file name invalid | File name cannot be empty | | UploadFileTypeError | Request upload file type invalid | File type parameter is invalid | | CBNonExist | Invalid disputePspReference provided | Chargeback ID not found or does not belong to this Accid | | UploadFileError | Failed to store defense documents | Chargeback file upload failed | | UploadFileNumMaxError | Request upload file number max error | Files exceed maximum quantity, maximum 6 files allowed | | ContentCodeError | No content type of defense document specified | Appeal material type parameter is invalid | | DefendDisputeStatusError | Dispute is not defendable | Does not meet conditions for submitting appeal | | DefendEnded | Dispute defense period has ended | Chargeback expired, deadline for appeal submission passed | | DefendExist | Dispute already defended | Appeal already submitted/abandoned appeal | | SystemError | System error | System exception | | OtherError | Other error | Other exception | ## chargebackReasonCode Card Network Chargeback Reason Codes Description | Card Network | disputeType | Code(chargebackReasonCode) | Reason Description (English) | Reason Description (Chinese) | |--------------|-----------------------|--------------------------|------------------------------------------------------------------------------------------------------|---------------------------------------------------| | VISA | Liability Type(DUTY) | 10.1 | EMV-Liability Shift Counterfeit Fraud | Liability shift counterfeit fraud | | VISA | Liability Type(DUTY) | 10.2 | EMV-Liability Shift Counterfeit Non-Fraud | Liability shift counterfeit non-fraud | | VISA | Liability Type(DUTY) | 10.3 | Other Fraud Card-Present Environment | Fraud-Card present environment | | VISA | Liability Type(DUTY) | 10.4 | Other Fraud Card-Absent Environment | Fraud-Card absent environment | | VISA | Liability Type(DUTY) | 10.5 | Visa Fraud Monitoring Program | Visa fraud monitoring program | | VISA | Liability Type(DUTY) | 11.1 | Card Recovery Bulletin | Lost card | | VISA | Liability Type(DUTY) | 11.2 | Decline Authorization | Authorization declined | | VISA | Liability Type(DUTY) | 11.3 | No Authorization | No authorization | | VISA | Others(OTHERS) | 12.1 | Late Presentment | Late presentment | | VISA | Others(OTHERS) | 12.2 | Incorrect Transaction Code | Incorrect transaction code | | VISA | Others(OTHERS) | 12.3 | Incorrect Currency | Incorrect currency | | VISA | Others(OTHERS) | 12.4 | Incorrect Account Number | Incorrect account number | | VISA | Others(OTHERS) | 12.5 | Incorrect Amount | Incorrect amount | | VISA | Others(OTHERS) | 12.6 | Duplicate Processing | Duplicate processing | | VISA | Others(OTHERS) | 12.7 | Invalid Data | Invalid data | | VISA | Others(OTHERS) | 13.2 | Cancelled Recurring | Cancelled recurring | | VISA | Others(OTHERS) | 13.4 | Counterfeit Merchandise | Counterfeit merchandise | | VISA | Others(OTHERS) | 13.5 | Misrepresentation | Misrepresentation | | VISA | Others(OTHERS) | 13.6 | Credit Not Processed | Credit not processed | | VISA | Others(OTHERS) | 13.7 | Cancelled Merchandise/Services | Cancelled merchandise/services | | VISA | Others(OTHERS) | 13.8 | Original credit transaction not accepted | Original credit transaction not accepted | | VISA | Others(OTHERS) | 13.9 | Non-receipt of cash or load transaction value | Non-receipt of cash or load transaction value | | VISA | Item Not Received(NO_RECEIVED) | 13.1 | "Merchandise/Services Not Received" | "Merchandise/Services not received" | | VISA | Item Not As Described(WRONG_GOODS) | 13.3 | Not as described or defective merchandise/ | Defective/damaged goods/not as described | | MC | Liability Type(DUTY) | 4807 | Warning Bulletin | Blacklist | | MC | Liability Type(DUTY) | 4808 | Authorization-related Chargeback | Unauthorized | | MC | Liability Type(DUTY) | 4812 | Account number not on file | Account number not in file | | MC | Liability Type(DUTY) | 4837 | No cardholder authorization | Cardholder unauthorized | | MC | Liability Type(DUTY) | 4840 | Fraudulent processing of transaction | Fraudulent transaction processing | | MC | Liability Type(DUTY) | 4849 | Questionable merchant activity | Questionable merchant activity | | MC | Liability Type(DUTY) | 4870 | Chip Liability Shift | Chip liability shift | | MC | Liability Type(DUTY) | 4871 | Chip/PIN Liability Shift - NRI Fraud | Chip liability shift - NRI fraud | | MC | Liability Type(DUTY) | 4863 | Cardholder Does Not Recognize—Potential Fraud | Cardholder does not recognize—potential fraud | | MC | Others(OTHERS) | 4802 | Requested/Required Information Illegible or Missing | Information illegible or missing | | MC | Others(OTHERS) | 4831 | Transaction amount differs | Transaction amount differs | | MC | Others(OTHERS) | 4834 | Duplicate processing | Duplicate processing | | MC | Others(OTHERS) | 4842 | Late presentment | Late presentment | | MC | Others(OTHERS) | 4846 | Correct transaction currency code was not provided | Correct transaction currency code not provided | | MC | Others(OTHERS) | 4850 | Installment Billing Dispute | Installment billing dispute | | MC | Others(OTHERS) | 4841 | Cancelled Recurring or digital goods Transaction | Cancelled recurring or digital goods transaction | | MC | Others(OTHERS) | 4854 | Cardholder dispute not elsewhere classified (U.S. only) | Cardholder dispute not elsewhere classified (US only) | | MC | Others(OTHERS) | 4859 | Addendum, No-show, or ATM Dispute | Addendum, No-show, or ATM dispute | | MC | Others(OTHERS) | 4860 | Credit not processed | Credit not processed | | MC | Others(OTHERS) | 6305 | Cardholder does not agree with billed amount | Cardholder disagrees with billed amount | | MC | Others(OTHERS) | 6321 | Cardholder does not recognize transaction | Cardholder does not recognize transaction | | MC | Others(OTHERS) | 6322 | Transaction Certificate (ICC Transaction) | Cardholder requests transaction certificate | | MC | Others(OTHERS) | 6323 | Transaction Information Document needed for cardholder's personal records expense reporting | Transaction information document needed for personal records expense reporting | | MC | Others(OTHERS) | 6341 | Fraud investigation | Fraud investigation | | MC | Others(OTHERS) | 6342 | Potential chargeback or compliance | Potential chargeback or compliance | | MC | Others(OTHERS) | 6343 | Real-time Substantiation Audit Request(IIAS) | Real-time audit request | | MC | Item Not Received(NO_RECEIVED) | 4855 | Goods or Services Not Provided | Goods/Services not provided | | MC | Item Not As Described(WRONG_GOODS) | 4853 | Defective/Not as described | Defective/Not as described | | DC | Liability Type(DUTY) | A02 | Authorization Processing Errors | Pre-authorization processing errors | | DC | Liability Type(DUTY) | A06 | Unissued Account Number | Unissued account number | | DC | Liability Type(DUTY) | C41 | Fraud - Card Present Transaction | Fraud—Card present transaction | | DC | Liability Type(DUTY) | C42 | Fraud - Card Not Present Transaction | Fraud—Card not present transaction | | DC | Liability Type(DUTY) | C46 | Multiple Charges at Service Establishment Fraudulent Transaction | Multiple fraudulent charges at platform | | DC | Liability Type(DUTY) | C50 | Suspect Service Establishment – No Response to the Suspected Fraudulent Service Establishment Report | Suspect service establishment—No response to suspected fraudulent service establishment report | | DC | Liability Type(DUTY) | C51 | Suspect Service Establishment – Terminated Service Establishment | Suspect service establishment—Terminated service | | DC | Liability Type(DUTY) | C53 | Fraud – Chip Card Counterfeit Transaction | Fraud—Chip card counterfeit transaction | | DC | Liability Type(DUTY) | C54 | Fraud – Lost or Stolen Chip and PIN Card Transaction | Fraud—Lost or stolen chip and PIN card transaction | | DC | Others(OTHERS) | B24 | Late Presentation | Late presentation | | DC | Others(OTHERS) | B25 | Duplicate Charge | Duplicate charge | | DC | Others(OTHERS) | B26 | Alternate Settlement Currency Incorrect Exchange Rates | Alternative settlement currency incorrect exchange rates | | DC | Others(OTHERS) | B27 | Incorrect Currency | Unsupported currency | | DC | Others(OTHERS) | D61 | Altered Amount | Altered amount | | DC | Others(OTHERS) | D65 | Incorrect Transaction Type | Incorrect transaction type | | DC | Others(OTHERS) | D66 | Credit not Processed | Credit not processed | | DC | Others(OTHERS) | D67 | Cardmember Paid by Other Means | Paid by other means | | DC | Others(OTHERS) | D69 | Canceled Recurring Transactions | Canceled recurring transactions | | DC | Others(OTHERS) | D70 | Cardmember Does Not Recognize | Cardmember does not recognize transaction | | DC | Others(OTHERS) | D71 | Non–receipt of Cash (ATM) | Non-receipt of cash receipt | | DC | Item Not Received(NO_RECEIVED) | D62 | Non-Receipt of Goods or Services | Non-receipt of goods or services | | AE | Liability Type(DUTY) | 4526 | Missing signature | Missing signature | | AE | Liability Type(DUTY) | 4527 | Missing imprint | Card information leak | | AE | Liability Type(DUTY) | 4540 | Card not present | Not cardholder present transaction | | AE | Liability Type(DUTY) | 4758 | Expired/ not yet valid card | Invalid/Expired card | | AE | Liability Type(DUTY) | 4763 | Fraud full recourse | Determined fraudulent transaction | | AE | Liability Type(DUTY) | 4798 | Fraud liability shift – counterfeit | Liability shift counterfeit fraud | | AE | Liability Type(DUTY) | 4799 | Fraud liability shift – lost/ stolen | Liability shift lost/stolen card | | AE | Liability Type(DUTY) | 4521 | Invalid authorisation | Invalid authorization | | AE | Liability Type(DUTY) | 4754 | Local regulatory/legal dispute | Local regulatory/legal dispute | | AE | Liability Type(DUTY) | 4755 | No valid authorisation | Invalid authorization | | AE | Others(OTHERS) | 4512 | Multiple processing | Multiple processing | | AE | Others(OTHERS) | 4507 | Incorrect transaction amount or primary account number presented | Account or amount inaccurate | | AE | Others(OTHERS) | 4536 | Late presentment | Late presentment | | AE | Others(OTHERS) | 4523 | Unassigned Cardmember account number | Unassigned card number | | AE | Others(OTHERS) | 4752 | Credit/debit presentment error | Debit/Credit card processing error | | AE | Others(OTHERS) | 4513 | Credit not presented | Cancelled transaction, no refund received | | AE | Others(OTHERS) | 4515 | Paid through other means | Paid through other means | | AE | Others(OTHERS) | 4516 | No reply to disputes enquiry letter | No reply to dispute inquiry letter | | AE | Others(OTHERS) | 4517 | Insufficient or unclear reply to disputes enquiry letter | Insufficient or unclear reply to dispute inquiry letter | | AE | Others(OTHERS) | 4530 | Currency discrepancy | Currency discrepancy dispute | | AE | Others(OTHERS) | 4534 | Multiple ROCs | Dispute over additional charges | | AE | Others(OTHERS) | 4544 | Cancellation of recurring goods/services | Still receiving bills for cancelled goods/services | | AE | Others(OTHERS) | 4750 | Car rental charge non-qualified/unsubstantiated | Car rental charge unreasonable | | AE | Item Not Received(NO_RECEIVED) | 4554 | Goods/ services ordered but not received | Goods/Services not received | | AE | Item Not As Described(WRONG_GOODS) | 4553 | Not as described | Not as described | ## Retrieval Request Reason Codes Description | Card Network | Code(chargebackReasonCode) | Reason Description (English) | Reason Description (Chinese) | |--------------|--------------------------|------------------------------------------------------------------|----------------| | AE | 6003 | Chargeback documentation needed | Need chargeback documents | | AE | 6006 | Card Member claims fraud | Cardholder claims fraud | | AE | 6008 | Card Member requests proof of transaction | Cardholder requests transaction proof | | AE | 6013 | Documentation previously sent is illegible/ incomplete | Previously sent documents illegible/incomplete | | AE | 6014 | Card Member does not recognise Transaction or Transaction Amount | Cardholder does not recognize transaction or amount | | AE | 6016 | Card Member needs documentation for personal records | Cardholder needs documents for personal records | > Additional Note: The codes listed here are for retrieval requests, other codes that duplicate chargeback notifications are not listed. ## Fraud Alert Notification Reason Codes Description | Card Network | Code(chargebackReasonCode) | Reason Description (English) | Reason Description (Chinese) | |--------------|--------------------------|----------------------------------|----------| | VISA | 0 | Card reported lost | Reported lost card | | VISA | 1 | Stolen | Stolen | | VISA | 2 | Not received as issued (NRI) | Not received as issued | | VISA | 3 | Fraudulent application | Fraudulent application | | VISA | 4 | Issuer counterfeit | Issuer counterfeit | | VISA | 5 | Miscellaneous | Miscellaneous | | VISA | 6 | Fraudulent use of account number | Fraudulent use of account number | | VISA | 9 | Acquirer counterfeit | Acquirer counterfeit | | VISA | A | Incorrect processing | Incorrect processing | | VISA | B | Account or credentials takeover | Account or credentials takeover | | Mastercard | 0 | Card reported lost | Reported lost card | | Mastercard | 1 | Stolen | Stolen | | Mastercard | 2 | Never received issue | Never received issue | | Mastercard | 3 | Fraudulent application | Fraudulent application | | Mastercard | 4 | Counterfeit card fraud | Counterfeit card fraud | | Mastercard | 5 | Account takeover fraud | Account takeover fraud | | Mastercard | 6 | Card not present fraud | Card not present fraud | | Mastercard | 7 | Multiple imprint fraud | Multiple imprint fraud | | Mastercard | 51 | Acquirer fraud | Acquirer fraud | ## Other Chargeback Reason Codes Description | disputeType | Code(chargebackReasonCode) | Reason Description (English) | Reason Description (Chinese) | |-------------------------|--------------------------|-------------------------------------------------------------------------|-------------------------------| | Liability Class (DUTY) | CO01 | Fraud | Fraud | | Product/Service Not Received (NO_RECEIVED) | CO02 | The product / service is not provided | Product/Service not received | | Product Not as Described (WRONG_GOODS) | CO06 | Defective goods/Merchandise or service not as described | Defective/Not as described | | Liability Class (DUTY) | CO08 | Unauthorized | Unauthorized | | Others (OTHERS) | CO03 | Credit not Processed | Credit not processed | | Others (OTHERS) | CO04 | Unsuccessful operation | Unsuccessful operation | | Others (OTHERS) | CO05 | Paid in another way | Paid by other means | | Others (OTHERS) | CO07 | Order or Subscription Canceled | Order/Subscription canceled | | Others (OTHERS) | CO09 | Duplicate transactions | Duplicate transactions | | Others (OTHERS) | CO10 | Incorrect amount | Incorrect amount | | Others (OTHERS) | CO11 | Other | Other | ## Klarna Chargeback Reason Codes Description | disputeType | Code(chargebackReasonCode) | Reason Description (English) | Reason Description (Chinese) | |-------------------------|--------------------------|--------------------------------------|---------------------------------| | Others (OTHERS) | KL01 | Returns | Returned but not refunded | | Product/Service Not Received (NO_RECEIVED) | KL02 | Goods not received | Goods/Services not received | | Others (OTHERS) | KL03 | Incorrect Invoice | Disagreement with invoice amount | | Product Not as Described (WRONG_GOODS) | KL04 | Faulty goods | Defective/Not as described goods | | Others (OTHERS) | KL05 | Already paid | Duplicate payment | | Liability Class (DUTY) | KL06 | Unauthorized purchases | Unauthorized transaction | | Liability Class (DUTY) | KL07 | High-risk order | High-risk order | ## Alipay Chargeback Reason Codes Description | disputeType | Code(chargebackReasonCode) | Reason Description (English) | Reason Description (Chinese) | |-------------------------|--------------------------|--------------------------------------------------------------------------|---------------------------| | Liability Class (DUTY) | 6801 | Risk related Request | Risk related request | | Others (OTHERS) | 6802 | Non-risk related Request | Non-risk related request | | Liability Class (DUTY) | 7803 | User denied participating in a Transaction | User denied transaction | | Product/Service Not Received (NO_RECEIVED) | 78011 | Merchandise/Service Not Received | Merchandise/Service not received | | Product Not as Described (WRONG_GOODS) | 78012 | Not as Described | Not as described | | Others (OTHERS) | 78013 | Refund not Processed | Refund not processed | | Others (OTHERS) | 78021 | Amount Differs | Amount differs | | Others (OTHERS) | 78022 | Duplicate Processed | Duplicate processed | | Others (OTHERS) | 78023 | Paid by Other Means | Paid by other means |